Return Policy at Apex Herbals *Updated 05/24/2021*
Apex Herbals, LLC return policy is valid from 14 days when you receive your online package, or 14 days from store purchase. If 14 days have gone by since the day of receiving your package or store purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a full refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Exchanges will only be made on open items that are defective from the manufacturer and/or have a quality control issue. If a product/order is deemed to have a quality control issue, we will either issue you a refund of your original payment method, or we will replace it upon customer’s request. Any topical or consumable CBD product is included in this refund policy, as a CBD product will only be returned if it is unopened unless there is a quality control or defect.
Several types of goods are exempt from being returned/exchanged. Please refer to this list
Non-returnable items (list is updated periodically):
- Gift cards
To complete your return, we require proof of purchase with first and last name and/or your order number on the receipt that was given with your original order. Please do not send your purchase back to the manufacturer as it will be rejected. All returns have to be initiated through us to be able to refund/exchange you appropriately.
Steps to Complete Your Return:
Please have all returns brought back to the Hartville Marketplace and Flea Market at:
Apex Herbals
1289 Edison Street NW Suite #187
Hartville, OH 44632
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 3-5 business days. Please be advised that some banks take longer to return funds to you. It is recommended to check your bank’s return of funds (refunds) policies in these situations.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected], or call (330) 587-2132.
Sale items (if applicable)
If you purchase a sale item, your refund will be only the sale price, not the original price. If you are returning an order that contains a free item, the free item must be returned as well.
if you have any questions, please contact us